Privacy Policy
Last updated: October 2025
Vendor Disclaimer
By registering as a Vendor on Preloved Bookshop, you acknowledge that you may access certain personal information of Buyers, including names, email addresses, shipping addresses, and order details, solely for the purpose of fulfilling orders, processing refunds, and responding to inquiries. You agree to use this information responsibly, in compliance with all applicable privacy laws, and not for any other purpose, including marketing outside of Preloved Bookshop or sharing customer data with third parties. Misuse of Buyer information may result in suspension or termination of your Vendor account.
1. Who We Are
Our website address is: https://prelovedbookshop.com.au
2. Personal Data We Collect and Why
2.1 Comments
When visitors leave comments on the Site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string for spam detection. An anonymised string created from your email address (hash) may be provided to the Gravatar service to check your profile. After approval of your comment, your profile picture is visible in the context of your comment.
We collect information about visitors using Akismet anti-spam services, which may include IP address, user agent, referrer, and site URL, along with information provided directly by the commenter such as name, email, and comment content.
2.2 Media
If you upload images, avoid including embedded location data (EXIF GPS). Visitors may download images, so do so at your own discretion.
2.3 Contact Forms
Users contacting us via forms provide personal details at their own discretion. Our forms are managed by Ninja Forms, with information stored securely until no longer required. Personal details are not shared with third parties and are only used to respond to inquiries or provide requested information.
2.4 Cookies
We use cookies to enhance user experience. Cookies track interactions, cart contents, and site usage. Google Analytics is used for monitoring but does not collect personal data. External vendor cookies may be used for referral tracking and typically expire after 30 days. Users may disable cookies via browser settings.
2.5 Embedded Content from Other Websites
Embedded content (videos, images, articles) from third-party websites behaves as if you visited that website directly. Third parties may collect data, use cookies, or track interactions.
2.6 Online Shopping
During checkout, we collect information including:
- Location, IP address, and browser type for estimating shipping and taxes
- Shipping address for order fulfilment
- Cart contents via cookies
- Payment details, name, email, phone, and optional account info
This data is used to process payments, respond to requests, set up accounts, and comply with legal obligations.
3. Vendor Access and Responsibilities
Vendors may access order and customer information strictly for the purpose of fulfilling orders, processing refunds, or responding to buyer inquiries. Vendors are prohibited from using customer data for any other purpose, including marketing outside Preloved Bookshop, sharing data with third parties, or redirecting customers to other platforms.
4. Who Has Access
Members of our team, including Administrators, Shop Managers, and Vendors, may access information necessary to fulfil orders and support users. Access is limited to what is required for operational purposes.
5. Payments
Payments are processed through PayPal and Stripe. Some transaction information is shared with these providers for processing. Please review their privacy policies:
6. Data Retention
We retain data as long as necessary for operational purposes, legal obligations, or as needed to provide services. Comments and reviews are stored indefinitely to facilitate moderation and tracking. User account data is retained until deleted by the user or no longer required.
7. Your Rights
Users can request an export of personal data we hold, and may request deletion of personal data, except where legal or operational obligations require retention.
8. Further Information
Version 1.1 – October 2025