Secondhand Book Shipping & Returns
Shipping & Handling Information for Preloved Book Shop
Here, we provide transparent information to ensure a smooth and delightful experience from the moment you place an order to its arrival at your doorstep.
Your satisfaction is our priority, and we strive to make every aspect of your book-buying journey enjoyable. If you have any specific questions, feel free to send us a message.
Preloved Book Shop ships books anywhere inside Australia at a flat rate of $9, or free shipping for orders over $99. We generally ship via standard Auspost, without tracking, particularly for small orders under $20.
If you would like your parcel to be tracked via post, we can provide Auspost tracking at a rate of $14; just be sure to select the tracked parcel option in the Cart.
For New Zealand, a flat-rate shipping fee of $5AUD applies, plus $10AUD per book.
So, if you purchase one book, shipping to NZ costs $15AUD. Two books = $25AUD. Three books = $35AUD, and so on.
We know. It’s a lot. Unfortunately the secure shipping options we have available to us charge a lot. If you know of a reliable, fast, secure way to get parcels from Australia to New Zealand – please contact us! We’d love to give book lovers some more options.
Your shipping address, added during the checkout process, will automatically determine shipping costs.
Shipping times will vary obviously due to Auspost delays, however you can usually rely on your order to arrive anywhere in metro Victoria within 2-4 business days. For elsewhere in Australia, please allow up to two weeks, as there can be significant shipping delays with Australia’s postal service these days.
Can I order books from you if I’m outside of Australia and New Zealand?
We can arrange for shipping to countries outside of Australia and New Zealand, we’ll just need to send a separate payment request for shipping, as we need to obtain a quote once you place your order, as shipping rates to international customers can vary so greatly.
To proceed with this option – contact us with the list of books you’d like from the website, and mention that you’d like a quote for shipping to your country, and list the address.
Once we know which books you’re interested in, we can take them to Auspost to see how much it’s going to cost to get it to you, then arrange a payment for books plus individualised shipping.
We’re sorry if this is a hassle; we wish shipping options from Australia were less of a hassle for us too.
Product Returns
Please choose your books carefully; most of our books are in as-new condition, but as this is a 2nd-hand book store, obviously wear and tear may sometimes be present on your books. When this is present we will make our best efforts to ensure a note is added to the listing on our website.
You are welcome to email us at [email protected] if you have any doubts about the quality of a book prior to purchasing.
If you believe the books you’ve received are defective, or ask for a refund based as the condition isn’t as you expected, please contact [email protected] and provide a photo and your Order number, which is available in your purchase email. We will do everything in our power to come up with a solution.
If you have received the wrong product in your order, please contact us at [email protected] with your Order number, and we’ll be happy to refund straight away, or exchange for another book of equal value.
Return to sender
We will put the delivery address on the parcel exactly as it was put on the order form. Please ensure your delivery details are correct as our couriers and Auspost won’t second-guess it – they’ll just return to us if there’s an error.
If the parcel returns to us, you can choose to either:
a) refund the cost of the book minus the freight charge we incurred, or
b) pay the replacement postage and we will resend the book.